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Grey Matter Solutions

We Provide Fully-Featured Services

IT Consultant

Strategic Sydney IT Consulting Tailored to Your Business Needs
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IT Support

Business-Focused IT Support in Sydney CBD—Tailored to Your Needs
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IT Services

Reliable Sydney IT Services to Keep Your Business Moving
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Managed Services / Integrated Systems

End-to-End IT Management with Integrated Systems for Your Business
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Technical Support

Flexible, Unlimited technical Support

Our Flexible support plans means that you can call us any time with any computer related issue, and we’ll provide the help and support you need. Our full support contracts are fixed price so you don’t have to worry about how much it will cost. Worried about your servers? Don’t. We will be proactively monitoring and resolving issues on your hardware before you even know you have a problem.

Technical Support

Help Desk Ticketing System

When you do need assistance, whether by email, phone or chat, we record and report everything on our internal management systems. Our help desk management systems are transparent, and we manage and maintain your IT Information for you.

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Security

Making Sure you are protected

We have a comprehensive password management system that ensures strong suited passwords. Need Multi Factor authentication turned on? Device Encryption? Anti Virus, Malware & Ransomware? We do it all!

Security

Taking extra steps to better protect your business

We are always on the hunt to ensure your business is as protected as it can be. We ensure that users have Multi Factor Authentication, business grade Anti-virus, Anti-Malware and Anti-Ransomware protection.

Support Plans

Tailored Support Plans

Pay as you go

Responsive support

No lock in contracts

Pay for what you need

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Small Team

Responsive support

Fixed Price Remote Support

Flexible contract options

Backup Management

Business Grade Services

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Large Team

Responsive support

Fixed Price Remote Support

Fixed Price Onsite Support

Flexible contract options

Backup Management

Business Grade Services

Discounted hardware and software

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Cloud-Services

Cloud

Want to move to the CloudLets have a chat

Do you want to work better, faster, Smarter? Tired of Server costs and maintenance? Move to the cloud, make your life easier and better. We can manage a smooth and painless transition from an on-premise service to a fully cloud integration solution.

Cloud

CloudServices for your business

Some of our cloud options and services include:

Cloud Backup, Microsoft Azure and Amazon AWS Cloud Servers, SharePoint setup and config, OneDrive integration, Virtual Server failovers and much more!

SaaS

We dont just support hardware,Softwareis our bread and butter too!

We offer and support a range of SaaS Applications that your business may need!

MS Office 365 email, Microsoft Office productivity software, SharePoint and OneDrive. Anti Virus and Security software, Email signatures…. There is a whole host of SaaS applications that we can setup for you.

SaaS

What is SaaS? Software as a Service

SaaS or Software as a Service is a software service offering that is paid for periodically. What does this mean? If you buy software outright you have the rights to use that software version, but what happens when you want to upgrade? You have to buy it again. If you pay for the use of the software monthly, you will always be up to date with the latest versions and always know what your costs are. If your staff fluctuates you don’t even need to think about more software or licencing. You just increase or decrease these and pay for what you use. 

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Technical Support

Customer Service is what we do best

Over the years we have formed very close relationships with our clients. We become involved in their businesses and provide direction and expert knowledge to ensure they are making the right decisions for their business. We want to be the IT company that you WANT to call.

Technical Support

Consulting for your business

Planning for IT upgrades to expand your business is not always easy. Allow us to guide you through the tough decisions and provide the best base for your business. We keep ourselves up to date with the latest hardware, software and security so that you don’t have to.

Technical Support

Emergency Call Outs Dont WorryWe got you covered

Don't be like Moss from IT Crowd who writes an email to the fire department "Dear Sir/ Madam. Fire! Fire! Help me!" 

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Frequently Asked Questions

We offer a full range of IT services in Sydney, including remote and onsite technical support, backup management, cloud migrations, SaaS applications, IT consulting, and cybersecurity. Whether you’re a small team or a growing business, we tailor your support to suit your needs.

Yes. We are one of the managed service providers Sydney businesses rely on for fixed-price, flexible support. We’ll proactively monitor your systems, manage updates, and provide fast support with no hidden costs.

Absolutely. We provide IT services that cover cloud migration, Microsoft Azure, Amazon AWS, SharePoint, OneDrive, and virtual server failover. If you’re ready to move past server maintenance, we’ll help you get there.

Yes, we specialise in integrated systems solutions that connect your hardware, software, cloud services, and user access into one seamless setup. This allows your business to run more efficiently without constant IT headaches.

We’re not a call centre or a faceless provider. As one of the IT support companies Sydney businesses trust, we take the time to get to know your systems, your staff, and how you work. Our support is personal, reliable, and built on long-term relationships—not ticket numbers.

Of course. A chat with an experienced IT consultant is often the best place to start. We’ll get to know your setup, goals, and current challenges, then give you clear advice without the jargon.

Yes, we specialise in IT support for small business clients. If you need helpdesk access, cloud setup, backup checks, or just reliable advice, we’re here. We offer flexible plans so even small business tech support is accessible and affordable.

Yes, we offer IT support Sydney CBD businesses can count on. If you’re based in the city and need urgent help or regular onsite visits, we’ll be there quickly and with a plan to fix things right the first time.

Definitely. Our IT consulting Sydney service is designed to help businesses make the right calls at the right time. We provide practical, honest advice about infrastructure, cloud, cybersecurity, and how to scale without the tech headaches.

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